Everything Support Needs, In One Platform.

One prioritised queue across every product.

Email and chat from every product land in a single real-time queue you can work as a list or a kanban board, sorted by SLA-breach risk rather than arrival order. Colour-coded app pills keep it obvious which product a ticket belongs to, and filters let a lead slice by product, language, risk, or assignee in one click.

• Real-time ingest from every connected Gmail account and chat widget
• SLA-risk sorting with live countdowns on every ticket
• List or kanban views, saved filters per role

A widget per product. One inbox behind it.

Drop a lightweight script into any product and the widget binds the logged-in customer's identity automatically — no forms, no “what's your email?”. Every conversation flows into the same prioritised queue with the product it came from already attached.

• Automatic identity binding for signed-in users
• New products register dynamically — no code changes
• Same thread, same context, same AI drafting

One person, one profile — across the whole portfolio.

The panel opens beside every ticket with every app owned, subscription status, recent activity, full Stripe spend and refund history, cross-product ticket history, and a live churn-risk score. Identity is matched by email across all connected products, pulled live from your own databases.

Reasoning you can audit, not a black box.

A configurable multi-agent pipeline built on LangGraph handles language detection, customer context, auto-categorisation, knowledge retrieval from resolved tickets and your codebase, drafting, and scoring. Every draft ships with its reasoning trace, a confidence score, and uncertainty flags on specific claims — and the pipeline is reconfigurable from the UI without redeploying.

Detect, translate, reply natively.

Incoming language is detected automatically, an English translation is stored for reviewers and search, and the draft comes back in the customer's language. Portuguese and Spanish are first-class, so a reviewer who reads only English can still approve confidently.

Quality that can't quietly erode.

SLA countdowns and breach alerts, a mandatory resolution-note gate before a ticket can close, rubber-stamp detection on suspiciously fast approvals, and an immutable activity log of every action taken. Enforcement is part of the workflow, not a report someone reads later.

Escalate in one click. Retire the spreadsheet.

An agent escalates a refund request in-app with the full customer context attached — spend, apps owned, prior refunds, ticket history — and an AI recommendation for a mitigation-first or direct-refund path. Whoever decides sees everything they need in one view, and the decision is logged.

Leadership clarity without logging in.

A daily summary of volume, response times, breaches, refunds, and emerging themes across every product — pushed to email or Slack. Real-time alerts fire only when something actually needs a human: an SLA breach, a refund spike, a product going quiet.