Short, specific answers. If yours is not here, write to support@braindesk.org and you will get a direct reply.
Portfolio operators and multi-product SaaS teams who need unified support and one customer identity across many products — founders, support leads, front-line agents, and chiefs of staff.
It is a transparent, configurable multi-agent pipeline with a visible reasoning trace, a confidence score, and uncertainty flags on specific claims. Reviewers evaluate the draft rather than rubber-stamping it, and the pipeline can be reconfigured from the UI without redeploying.
Yes. Identity is matched by email across every connected product, so one person is one profile with full cross-product history — apps owned, activity, spend, refunds, and past tickets.
Email via Gmail, and an embeddable chat widget per product. Both flow into the same prioritised inbox.
Yes — automatic language detection, stored English translations for reviewers and search, and native-language drafts. Portuguese and Spanish are first-class.
SLA countdowns and breach alerts, a mandatory resolution-note gate, rubber-stamp detection, immutable activity logs, and daily summaries to leadership.
Gmail and Google Workspace, Stripe, Jira, Slack, your Postgres databases, Claude for the AI pipeline, and SendGrid for transactional email.
HTTPS everywhere, bcrypt password hashing, encrypted OAuth tokens and database credentials, and role-based access control enforced server-side on every request. See the security page for detail — and for what we deliberately do not claim.
Connecting one product is an afternoon: OAuth the mailbox, paste the widget snippet, add read-only database and Stripe credentials. New products register dynamically — no code changes.
No. Pricing is by connected products and seats, so a busy month never produces a surprise invoice.
